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I have not received the ordered MitID authenticator

If you have ordered a MitID code display, audio code reader or chip for delivery by post and you have not received it, you must contact MitID Support or Citizen Service.

Your order will be sent to the address you entered during the order. Normally it will not take more than 7 working days from order until you have received it by post in Denmark. For addresses outside Denmark, it can take up to 30 working days depending on the country in which it is to be delivered.

The ordered MitID code display, audio code reader or chip can be backordered. It will appear during the order if there is a longer delivery time.

Contact MitID Support

Before contacting MitID Support, make sure you have your order number ready and have checked that more than 7 working days have passed since you ordered your MitID authenticator.

Contact MitID Support

Contact Citizen Service 

Remember that you must book an appointment before you can show up. At borger.dk you can both find your local Citizen Service Center and book an appointment.

You must bring your order number and have checked that more than 7 working days have passed since you ordered your MitID authenticator.

Find the nearest Citizen Service Center and book an appointment
Remember to bring as valid documentation