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Some Android users are currently experiencing problems with the MitID app

Updated 25 August 2025.

Some Android users are currently experiencing problems when attempting to use their MitID app to log into another app. These Android users will need to update the settings for the MitID app on their phone or tablet. See below for instructions:

  1. Open the Settings on your phone or tablet.
  2. Select Apps (on some devices, you may need to select Apps twice).
  3. Choose MitID.
  4. Select Set as default.
  5. Select Open supported links (this may also be called “Open in other apps”).
  6. Try logging in with MitID in the desired app again. The issue should be resolved.

If you have one of the phones listed at the bottom, follow the instructions for that specific model.

Please note: the list is continuously updated with additional phones.

Instructions by Phone Model

  1. Open the Settings on your phone or tablet.
  2. Select Manage Apps.
  3. Tap the three dots in the top-right corner.
  4. Select Other settings.
  5. Choose Default apps.
  6. Select Opening links.
  7. Find the MitID app.
  8. Tap Open supported links.
  9. Try logging in with MitID in the desired app again. The issue should now be resolved.

  1. Open Apps & Notifications.
  2. Select Default apps.
  3. Choose Manage links (this may be worded differently as “Opening links”).
  4. Open Supported links.
  5. Select the MitID app.
  6. Choose Always allow in this app.
  7. Try logging in with MitID in the desired app again. The issue should now be resolved.

  1. Open the Settings on your phone or tablet.
  2. Select Apps.
  3. Choose See all apps.
  4. Select the MitID app.
  5. Tap Open by default.
  6. Enable ‘Open supported links’.
  7. If necessary, tap ‘Add link’ if the app switch is not a verified link.
  8. Try logging in with MitID in the desired app again. The issue should now be resolved.

Contact MitID Support at +45 33 98 00 10

Monday to Friday: 08:00 – 20:00
Weekends and public holidays, as well as Constitution Day: 10:00 – 16:00
24th and 31st December: 10:00 – 14:00