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MitID Support

Do you need help with MitID? Contact MitID Support at:

Danish number: +45 33 98 00 10.

Greenlandic number: +299 15 18 18.

MitID Support offers assistance in Danish, English, and Greenlandic on both numbers.

You can also write to us.

Opening hours

Help in Danish and English:
Monday to Friday: 8:00 AM – 8:00 PM.
Weekends and public holidays, as well as Constitution Day (June 5): 10:00 AM – 4:00 PM.
December 24 and 31: 10:00 AM – 2:00 PM.

Help in Greenlandic:
You can get help with MitID in Greenlandic on weekdays between 9:00 AM – 1:00 PM (Greenland time) and 12:00 AM – 4:00 PM (Danish time).

Do you need help blocking your MitID outside of MitID Support’s opening hours? Call +45 33 37 00 37.

In cases where MitID Support is required to change your information 

From time to time, it may be necessary for MitID Support to correct your information for you on MitID.dk. To ensure that we are assisting the right person, you must be able to confirm your identity.

You can do this, for example, by providing either your passport or driver license number (valid Danish or Greenlandic or Faroese driver license or passport), when you call Support, and then answering a series of security questions.

Support ticket

Another way to identify yourself is by creating a support ticket. A support ticket is a six-digit code that is valid for 3 hours and is linked to your personal MitID. When you call MitID Support, you can identify yourself by providing the support ticket number.

You can create a support ticket by either logging in to MitID.dk or by selecting 'Support ticket' in the menu of the MitID app and then scan your passport or international ID card.

Create a support ticket

Help universe

Find answers in the MitID help universe, or get help with the most frequently asked questions here:

Forgot User-ID
Change user ID

Forgot PIN-code
New phone
Multiple users on the same MitID app
Reactivate app
Get activation code
All guides for MitID app

Forgot password
Activate MitID code display
Activate MitID audio code reader
Activate MitID chip

If you have been required to visit Citizen Service by MitID Support or your bank, please consider the following before the visit:

  • Find the location of the Citizen Service in the municipality you want to visit.
  • Check whether you need to book an appointment for your visit (most Citizen Services require that you book an appointment, so they can assist you correctly).
  • Remember valid documentation.
  • Answer a number of questions about yourself (based on the danish CPR-register) or bring a witnesser, who can confirm your identity. 

Find your local Citizen Service and check whether they require that you book an appointment
See valid documentaiton and read more about witnesses

MitID Erhverv

If you have experienced problems scanning your passport and need to visit Citizen Service for help, make sure to bring the necessary documentation with you. This includes documentation with your Danish CPR number if you need MitID for accessing most Danish self-service solutions or MitID Erhverv.

If you want to use MitID Erhverv, where you act digitally on behalf of a Danish organization, you can read more at mitid-erhverv.dk