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Blocking

You can block your MitID in two different ways and for a variety of reasons. You should block your MitID app, code display, code reader or chip, if you have lost it or have a new mobile phone. You should block your MitID in total, if your MitID is compromised.

Block your MitID authenticator (MitID app, code display, code reader, chip)

If you have lost or have had your MitID authenticator stolen (MitID app, code display, code reader, or chip), you need to block it.

This means that neither you or anybody else can use - or abuse - that MitID authenticator.

If you get a new MitID app or another MitID authenticator, you can still use MitID.

When should you block your MitID authenticator?

  • Your phone is lost or stolen.
  • If you have lost your MitID code display, code reader, or chip.
  • When you have a new phone and should block the MitID app on the old phone.
Block authenticator

Block your complete MitID temporarily

If your MitID has been or is compromised, you should block your it temporarily. You can do it yourself or you can contact MitID support.

When you block it, all activity on your MitID is shut down. This means that neither you or anybody else can use - or abuse - your MitID.

When should you block your complete MitID?

  • If your user ID has been changed by another person.
  • If you have approved a request, you did not initialize.
  • If you have given your user ID or code to a person, whom you suspect of fraud.
Block your MitID temporarily

Get help from MitID support

If you are in doubt and need guidance or help to block your MitID, you can contact MitID support.

Check for suspicious activity

Before you block your MitID, you can check if your MitID has been the subject of suspicious activity, which would cause you to block your MitID.

Check your latest activities at the bottom of your profile page.

 

Reactivation

  • If you have blocked your complete MitID, you need to go to Citizen Service to reactivate it.
  • If you have blocked your your MitID app, code display, code reader or chip, you can reactivate it or get a new.