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Copy your MitID app to another phone/tablet

If you have gotten a new phone/tablet or want to have MitID on multiple devices, you can copy your MitID from one phone/tablet to another by scanning a QR code in the MitID app. This way, you can easily activate your MitID app. It’s not enough just to download the MitID app — it must be activated before it can be used.

This page will guide you through how to copy your MitID from one phone/tablet to another.

Important before you start:

  • You will need both your old and new phone/tablet during the process. Have both ready before you begin.The guide will tell you when to switch between them.
  • Make sure your old phone/tablet and MitID app are updated, and that you have downloaded the MitID app on your new phone/tablet.
  • Be aware that once you start the copying process, you must wait 1 hour before you can continue.This waiting period is a security measure to help prevent misuse of MitID.
  • You can only have MitID on 3 different phones/tablets at the same time. If you already have MitID on 3 devices and want to add a new one, you must first block one of the devices you no longer plan to use. Note that it’s not enough just to uninstall the app on one of the devices. Read here how to block a MitID app.

Step by step - guide

Part 1: Start copying from your old phone/tablet

  1. Open the MitID app on your old phone/tablet.
  2. Tap Menu at the top right in the app.
  3. Tap Activate.
  4. Select Copy your MitID to a new app.
  5. Read the information and tap Get started.
  6. Enter your PIN code or use biometrics (Fingerprint/Touch ID/Face ID)
  7. Check the box 'Yes, I want to copy' and tap Start copying.
  8. The 1-hour waiting period has now started. This waiting time is a security measure to help prevent misuse of your MitID. You will be notified when the waiting time is over.

You can close the app in the meantime and still use your phone/tablet. You may want to use the waiting time to download the MitID app on your new phone/tablet.

Part 2: When the 1-hour waiting period is over – continue on your new phone/tablet

Når ventetiden er gået, kan du forsætte med kopieringen.

    1. Open the MitID app on your new phone/tablet.
    2. Tap Get started.
    3. Select Copy from another MitID app and tap Next.
    4. Open the MitID app on your old phone/tablet.
    5. Tap Show QR code. Note, the QR code is active for 3 minutes.
    6. Enter your PIN code or use biometrics (Fingerprint/Touch ID/Face ID).
    7. As a security measure to confirm it’s you scanning the QR code, MitID will use Bluetooth. Read the information on the screen about Bluetooth usage and tap Next.
    8. Now grant permission for the MitID app to use Bluetooth.
    9. You will now see a QR code that must be scanned with your new phone/tablet.

Part 3: Scan the QR code with the new phone/tablet

  1. Open your new phone/tablet.
  2. Tap get started.
  3. Check the box The QR code is shown on the old app, and tap Scan QR code.
  4. Give permission for the MitID app to use Bluetooth.
  5. Now scan the QR code by holding your new phone/tablet in front of the QR code on your old phone/tablet.
  6. When you see a green checkmark, the QR code scanning is complete.

Part 4: Setting up the MitID app on your new phone/tablet

  1. You need to enter your MitID user ID to confirm your identity. Then tap Next.
  2. You will receive a temporary PIN code via SMS, which you must enter.
  3. Choose a personal PIN code for your new MitID app and repeat it.
  4. Choose whether you want to use biometrics (Fingerprint/Touch ID/Face ID) going forward when approving with the MitID app on your new phone/tablet.
  5. Tap Set up notifications. MitID will send you important messages continuously.
  6. Your MitID app on your new phone/tablet is now activated and ready to use.
  7. Tap OK to return to the MitID app home screen.

The MitID app on your old phone/tablet is still active. If you no longer wish to use it, you can delete it or, for example, keep it as an extra MitID app so that you always have access to MitID.