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If you have a MitID app you can log on to MitID.dk and create a new password on your Profile page. Be aware that you must wait for 1 hour (security reasons) before you can edit your information on MitID.dk
Go to a Citizen Service Centre and get an activation code to activate a new password.
Be aware that you must identify yourself at the Citizen Service Centre to get the activation code. And don´t forget to book an appointment and bring valid documentation.
Find the nearest Citizen Service Centre an book appointment
If you forgot your password or your password has been blocked, MitID support can help you get a new password.
First, you must identify yourself on the phone. To do so, you must inform us your drivers license number or passport number (valid danish/greenlandic drivers license or passort) and then answer some questions based on your information in the danish CPR register.
Now you get a SMS with an activation code. Follow the guide in the SMS to create your new password.
If you can't answer enough questions about yourself, MitID support can't send you the SMS with the activation code and you must get help from a Citizen Service Centre to create a new password.
If your mobile phone number within the last 5 days has been registered or changed on your MitID profile, MitID support can't send you the SMS with the activation code and you must get help from a Citizen Service Centre to create a new password.
Call MitID support: 0045 33 98 00 10
Be aware that you can only get the temporary activation code by calling MitID support. The reason is that you need to identify yourself to support by answering some questoins.
If you have forgotten your password or your password has been blocked, you can get an activation code from the MitID app. You need the activation code to activate your new password.
Scan your passport/ID card with the MitID app
It is important that you create a strong password that is easy for you to remember, but har for others to guess. Your password is private - so never share your password with anyone.
Create a strong password
Your MitID password must contain at least 8 characters. To create a strong and secure password follow these steps:
Examples of strong words and passwords:
Now, create your own “strong” word and password.
If you already have an activation code for your password, you can activate your password now.
Enter the activation code together with your user ID for MitID.