Get new MitID password

If you forgot your password or your password is blocked, you can get a new password. You need an activation code to activate your new password.

If you have a MitID app you can log on to MitID.dk and create a new password on your Profile page. Be aware that you must wait for 1 hour (security reasons) before you can edit your information on MitID.dk

Go to a Citizen Service Centre and get an activation code to activate a new password.

Be aware that you must identify yourself at the Citizen Service Centre to get the activation code. And don´t forget to book an appointment and bring valid documentation.

Find the nearest Citizen Service Centre an book appointment

Bring valid documentation

If you forgot your password or your password has been blocked, MitID support can help you get a new password.

First, you must identify yourself on the phone. To do so, you must inform us your drivers license number or passport number (valid danish/greenlandic drivers license or passort) and then answar some questions based on your information in the danish CPR register. 

Now you get a SMS with an activation code. Follow the guide in the SMS to create your new password.

Can't answar enough questions?

If you can't answar enough questions about yourself, MitID support can't send you the SMS with the activation code and you must get help from a Citizen Service Centre to create a new password.

New mobile phone number?

If your mobile phone number within the last 5 days has been registered or changed on your MitID profile, MitID support can't send you the SMS with the activation code and you must get help from a Citizen Service Centre to create a new password.

Call MitID support: 0045 33 98 00 10

You must call MitID support, don't write

Be aware that you can only get the temporary activation code by calling MitID support. The reason is that you need to identify yourself to support by answaring some questoins.

More information

It is important that you create a strong password that is easy for you to remember, but har for others to guess. Your password is private - so never share your password with anyone.

Create a strong password

Your MitID password must contain at least 8 characters. To create a strong and secure password follow these steps:

  1. Choose a “strong” word that you can remember.
  2. Use each letter from the “strong” word as the first letter in a new word and put the new words together in a sentence in the order that spelled the “strong” word.
  3. End the sentence with a number.

Examples of strong words and passwords:

  • Strong word “BOARD” can create the password BingoOwlAnchorRainDoor5
  • Strong word “HOUSE” can create the password HintOwlUtilitySingerEnd7
  • Strong word “CAR” can create the password CalenderAnchorRailway1

Now, create your own “strong” word and password.

Only use your password for MitID

Never write your password down

Newer share your password

If you already have an activation code fr your password, you can activate your password now.

Enter the activation code together with your user ID for MitID

Activate your password