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Get new MitID password

You need a password every time you approve with MitID if you have a MitID code display, audio code reader or chip. If you have forgotten your password or it has been blocked, you need to create a new password.

If you have a MitID app you can log on to MitID.dk and create a new password on your Profile page. Be aware that you must wait 24 hours (security reasons) before you can edit your information on MitID.dk.

Visit Citizen Service and get an activation code to activate a new password.

Be aware that you must identify yourself at Citizen Service to get the activation code. Remember to book an appointment and bring valid documentation.

Find the nearest Citizen Service and book an appointment
Bring valid documentation

If you forgot your password or your password has been temporarily blocked, MitID Support can help you get a new password.

First, you must identify yourself on the phone. To do so, you must inform us your drivers license number or passport number (valid danish/greenlandic drivers license or passort) and then answer some questions based on your information in the danish CPR register. 

Now you get a SMS with an activation code. Follow the guide in the SMS to create your new password.

Can't answer enough questions?

If you can't answer enough questions about yourself, MitID Support can't send you the SMS with the activation code and you must get help at Citizen Service to create a new password.

New mobile phone number?

If your mobile phone number within the last 5 days has been registered or changed on your MitID profile, MitID Support can't send you the SMS with the activation code and you must get help at Citizen Service to create a new password.

Call MitID Support: 0045 33 98 00 10

You must call MitID Support, don't write

Be aware that you can only get the temporary activation code by calling MitID Support. The reason is that you need to identify yourself to support by answering some questoins.

More information

It is important that you create a strong password that is easy for you to remember, but difficult for others to guess. Your password is private - so never share your password with anyone.

Create a strong password

Your MitID password must contain at least 8 characters. To create a strong and secure password follow these steps:

  1. Choose a “strong” word that you can remember.
  2. Use each letter from the “strong” word as the first letter in a new word and put the new words together in a sentence in the order that spelled the “strong” word.
  3. End the sentence with a number.

Examples of strong words and passwords:

  • Strong word “BOARD” can create the password BingoOwlAnchorRainDoor5
  • Strong word “HOUSE” can create the password HintOwlUtilitySingerEnd7
  • Strong word “CAR” can create the password CalenderAnchorRailway1

Now, create your own “strong” word and password.

  • Only use your password for MitID
  • Never write your password down
  • Newer share your password

If you already have an activation code for your password, you can activate your password now.

Enter the activation code together with your user ID for MitID.

Activate your password