If you have a MitID app you can log on to MitID.dk and create a new password on your Profile page. Be aware that you must wait for 1 hour (security reasons) before you can edit your information on MitID.dk

Go to a Citizen Service Centre and get an activation code to activate a new password.

Be aware that you must identify yourself at the Citizen Service Centre to get the activation code. And don´t forget to book an appointment and bring valid documentation.

Find the nearest Citizen Service Centre an book appointment

Bring valid documentation

If you forgot your password or your password has been blocked, MitID support can help you get a new password.

First, you must identify yourself on the phone. To do so, you must inform us your drivers license number or passport number (valid danish/greenlandic drivers license or passort) and then answer some questions based on your information in the danish CPR register. 

Now you get a SMS with an activation code. Follow the guide in the SMS to create your new password.

Can't answer enough questions?

If you can't answer enough questions about yourself, MitID support can't send you the SMS with the activation code and you must get help from a Citizen Service Centre to create a new password.

If you have forgotten your password or your password has been blocked, you can get an activation code from the MitID app. You need the activation code to activate your new password. 

You need:  

• Your passport/ID card with chip
• A phone that can scan the passport/ID card (at least iPhone 7 or a newer Android with at least a version 7 operating system) 

Scan your passport/ID card with the MitID app 

• Download the MitID app – if you don't already have it – and open it. Press the menu in the top left corner
• Press Activate MitID
• Press Next on the page 'How will you proceed' – where 'Passport/ID card' is pre-selected
• Accept Terms and Conditions and read the Privacy Policy.
• Choose where your passport/ID card is from
  • enter a P code – if you do not have a Danish CPR number
  • scan your passport/ID card in two ways and scan your face to confirm with your photo in your passport/ID card – just like at passport control at the airport
• Press Other options on the page 'How will you approve with MitID’'
• Press what you would like to activate, e.g. code display (Select code display) on the page 'What do you want to activate/order?'
• Press Yes, activate code display on the 'Do you have a code display’ page.
• Write down the activation code that is now displayed along with your user ID.
• Press the Continue on MitID.dk button - and complete the activation on the website. 

It is important that you create a strong password that is easy for you to remember, but har for others to guess. Your password is private - so never share your password with anyone.

Create a strong password

Your MitID password must contain at least 8 characters. To create a strong and secure password follow these steps:

1. Choose a “strong” word that you can remember.
2. Use each letter from the “strong” word as the first letter in a new word and put the new words together in a sentence in the order that spelled the “strong” word.
3. End the sentence with a number.

Examples of strong words and passwords:

• Strong word “BOARD” can create the password BingoOwlAnchorRainDoor5
• Strong word “HOUSE” can create the password HintOwlUtilitySingerEnd7
• Strong word “CAR” can create the password CalenderAnchorRailway1

Now, create your own “strong” word and password.

• Only use your password for MitID
• Never write your password down
• Newer share your password

If you already have an activation code for your password, you can activate your password now.

Enter the activation code together with your user ID for MitID.

Activate your password