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If you want to register complaints about MitID, MitID authenticators, or the way your personal data is handled, use this information.
You can direct your complaint to the Danish Agency for Digitisation, if you:
To register a complaint, you must contact the Danish Agency of Digitisation in one of the following ways:
In your complaint you should inform about or include the following:
Decisions made by the Danish Agency for Digitisation cannot be appealed to other administrative authorities but can be appealed to the judicial system.
Contact the MitID support, should you have complaints about your MitID authenticator ordered from MitID.dk.
This is how you contact MitID support.
You can also complain about your MitID authenticator using the Danish Dispute Resolution Institute’s public consumer portal:
The Danish Dispute Resolution Institute's address is:
Center for Klageløsning (The Danish Dispute Resolution Institute)
You can also submit a complaint via the EU Commission’s portal for online dispute resolution using the following link:
You can complain to The Danish Data Protection Agency if you are dissatisfied with the way we handle your personal data. You can contact the Danish Data Protection Agency using the information in the following link:
You can also contact the Danish Agency for Digitisation directly by using one of the following ways to contact agency:
Read more about how we handle your personal data in MitID Privacy Notice.
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