To get help from your Citizen Service Centre, you must prove who you are. MitID has strict requirements on how to document and validate your identity, among other things to prevent identity theft.
To get help from your Citizen Service Centre you must:
A witnesser is a person, who will visit the citizen service centre with you and confirm who you are. To be a witnesser, the person must be 18 years or older and have had MitID for more than 30 days. The witnesser must bring valid documentation with picture (see below) and his or her MitID. The person is allowed to be a witnesser 3 times within a 120 day period.
Are you a foreigner or living abroad, it is recommended that you bring a witnesser, as there might not be enough information about you in the CPR Register.
Please note: The documentation must be brought in physical form - only the driving license and the health insurance card can be supported via the danish driving licence app and the danish health insurance card app.
Have you changed your name? The documentation is only valid if your current name in the CPR is the same as on the documentation.
Bring one of the following documents:
Alternatively, the following documents are valid:
… combined with one of the following documents:
(CPR-number must be present in the document)
Or, the combination of the following two documents are required:
(CPR-number must be present in at least one of the documents)
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