When you need your citizen service centre to assist you

To be assisted by your citizen service centre, you must prove, who you are. The requirements to identity documentation are in placeyour identity can be validated and to prevent identity theft.

To get help from your citizen service centre you must:

  1. bring valid documentation (see below)
  2. answer a number of questions about yourself (harvested from the CPR-register) or bring a witnesser, who can confirm your identity. 

What is a witnesser?

A witnesser is a person, who will visit the citizen service centre with you and confirm your identity. To be a witnesser, the person must be 18 years old or older and have had MitID for longer that 10 days. The witnesser must bring valid documentation (see below) and his/hers MitID. The person are allowed to be a witnesser for 3 persons within a 120 day period.

Find your citizen service centre and book a time

If you visit a citizen service centre, it is important to bring the correct documentation to validate your identity. In the list below you can find the approved documentation. Remember that the documentation must be valid and not expired. 

  • Danish or Greenlandic pasport
  • Pasport issued by a public authority in another country than Denmark
  • Pasport with chip issued by a public authority in another country than Denmark
  • Danish or Greenlandic national driver license
  • Digital national driver license issued in Denmark or Greenland (driver license app)
  • National driver license with picture issued by a public authority in another country than Denmark
  • National identity card with picture issued by a public authority in another country than Denmark
  • National identity card with chip and picture issued by a public authority in another country than Denmark
  • Residence permit with picture issued by Denmark

If you don't have picture documentation, you must bring two of the following documents.

  • Personal certificate
  • Baptismal certificate
  • Birth certificate
  • Health insurance card ("det gule sygesikringskort", "Sundhedskort app" or special health insurance card)
  • Certificate of residence issued in Denmark or Greenland

If your documentation does not include your cpr-number, you must bring separate documentation to document your cpr-number, this could be your health insurance card or your special health insurance card.