To get help from your Citizen Service Centre you must:
- Bring valid documentation - see below (the documentation must be brought in physical form - only the driving license and the health insurance card can be supported via the danish driving licence app and the danish health insurance card app).
- Answer a number of questions about yourself (based on data from the CPR Register) or bring a witnesser, who can confirm who you are.
What is a witnesser?
A witnesser is a person, who will visit the citizen service centre with you and confirm who you are. To be a witnesser, the person must be 18 years or older and have had MitID for more than 30 days. The witnesser must bring valid documentation with picture (see below) and his or her MitID. The person is allowed to be a witnesser 3 times within a 120 day period.
Foreigner or living outside Denmark?
Are you a foreigner or living abroad, it is recommended that you bring a witnesser, as there might not be enough information about you in the CPR Register.
Find your Citizen Service Centre and book an appointment
Valid documentation with picture
Please note: The documentation must be brought in physical form - only the driving license and the health insurance card can be supported via the danish driving licence app and the danish health insurance card app.
Bring one of the following documents:
- Driving license issued in Denmark or Greenland
- Driving license app issued in Denmark or Greenland
- Passport issued in Denmark or Greenland
- Residence Permit with picture and CPR number issued in Denmark by the Danish Immigration Service or the Danish Ministry of Foreign Affairs
- Danish Ministry of Foreign Affairs ID card issued in Denmark
Or bring two of the following documents (CPR number must be present in at least one document):
- Residence Permit with picture issued in Denmark
- Passport issued in another country than Denmark
- National identity card issued in another country than Denmark
- Identity card issued by municipality in Denmark or Greenland
- Health insurance card, special health insurance card or health insurance card app issued in Denmark or Greenland
- Residence Certificate issued in Denmark or Greenland
- Personal Certificate issued in Denmark or Greenland
- Baptism Certificate issued in Denmark or Greenland
- Birth Certificate issued in Denmark or Greenland
- Residence Certificate issued on the Faroe Islands
- Birth and Baptism Certificate issued on the Faroe Islands
- Birth and Name Certificate issued on the Faroe Islands
- Latest tax assessment notice (previous year) or preliminary income assessment (current year) (the tax assessment notice or the preliminary income assessment can not be combined with the documentation for receiving public benefit)
- Documentation for receiving public benefit (maximum 3 months old) (the documentation for receiving public benefit can not be combined with the tax assessment notice or the preliminary income assessment)