To get help from Citizen Service you must:
- Bring your phone if you need help with the MitID app.
- Bring valid documentation - see below (the documentation must be brought in physical form - only the driving license and the health insurance card can be supported via the danish driving licence app and the danish health insurance card app).
- Answer a number of questions about yourself (based on data from the CPR Register) or bring a witnesser, who can confirm who you are.
What is a witnesser?
A witnesser is a person, who will visit Citizen Service with you and confirm who you are. To be a witnesser, the person must be 18 years or older and have had MitID for more than 30 days. The witnesser must bring valid documentation with picture (see below) and their MitID. The person is allowed to be a witnesser 3 times within a 120 day period.
You can also get assistance from a professional witness
Foreigner or living outside Denmark?
Are you a foreigner or living outside of Denmark, we recommend that you always bring a witness to Citizen Service, as there might not be enough information about you in the CPR register.
If you have experienced problems scanning your passport and need to visit Citizen Service for help, make sure to bring the necessary documentation with you. This includes documentation with your Danish CPR number if you need MitID for accessing most Danish self-service solutions or MitID Erhverv.
If you want to use MitID Erhverv, where you act digitally on behalf of a Danish organization, you can read more at mitid-erhverv.dk
Find your Citizen Service Center and book an appointment
Book an appointment at Citizen Service
Valid documentation
Please note: The documentation must be brought in physical form - only the driving license and the health insurance card can be supported via the danish driving licence app and the danish health insurance card app.
Temporary documentation cannot be used as valid identification.
Have you changed your name? The documentation is only valid if your current name in the CPR is the same as on the documentation.
Bring one of the following documents:
- Driving license issued in Denmark or Greenland
- Driving license issued in the Faroe Islands (only accepted at the High Commissioner of Faroe Islands)
- Driving license app issued in Denmark
- Passport with CPR-number issued in Denmark, Greenland or Faroe Islands
- Residence Permit with picture and CPR number issued in Denmark by the Danish Immigration Service or the Danish Ministry of Foreign Affairs
- Danish Ministry of Foreign Affairs ID card issued in Denmark
Alternatively, the following documents are valid:
- Residence Permit with picture issued in Denmark
- Passport issued in another country than Denmark, Greenland or Faroe Islands
- National identity card issued in another country than Denmark, Greenland or Faroe Islands
- Identity card issued by municipality in Denmark or Greenland
- Passport without CPR-number issued in Denmark, Greenland or Faroe Islands
… combined with one of the following documents:
(CPR-number must be present in the document)
- Health insurance card, special health insurance card or health insurance card app issued in Denmark or Greenland
- Residence Certificate issued in Denmark or Greenland
- Personal Certificate issued in Denmark or Greenland
- Baptism Certificate issued in Denmark or Greenland
- Birth Certificate issued in Denmark or Greenland
- Certificate of CPR-number issued in the Faroe Islands (only valid at The High Commissioner’s Office in the Faroe Islands)
- Latest tax assessment notice (previous year) or preliminary income assessment (current year) (the tax assessment notice or the preliminary income assessment can not be combined with the documentation for receiving public benefit)
- Documentation for receiving public benefit (maximum 3 months old) (the documentation for receiving public benefit can not be combined with the tax assessment notice or the preliminary income assessment)
Or, the combination of the following two documents are required:
(CPR-number must be present in at least one of the documents)
- Personal Certificate issued in Denmark or Greenland
- Baptism Certificate issued in Denmark or Greenland
- Health insurance card, special health insurance card or health insurance card app issued in Denmark or Greenland
- Residence Certificate issued in Denmark or Greenland
- Residence Permit with picture issued in Denmark
- Identity card issued by municipality in Denmark or Greenland
- Residence Certificate issued in the Faroe Islands
- Birth and Baptism Certificate issued in the Faroe Islands
- Birth and Name Certificate issued in the Faroe Islands
- Certificate of CPR-number issued in the Faroe Islands (only valid at The High Commissioner’s Office in the Faroe Islands)
- Latest tax assessment notice (previous year) or preliminary income assessment (current year) (the tax assessment notice or the preliminary income assessment can not be combined with the documentation for receiving public benefit)
- Documentation for receiving public benefit (maximum 3 months old) (the documentation for receiving public benefit can not be combined with the tax assessment notice or the preliminary income assessment)