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Block your MitID app

There may be several reasons why you want to block your MitID app. For example, you may have lost your phone or tablet, you already have three active apps and therefore cannot activate a new one, or you simply want to block an old app.

You can block a MitID app in five ways:

  1. In the MitID app
  2. On MitID.dk without logging in
  3. On MitID.dk after logging in 
  4. By calling the MitID Support 
  5. By visiting a Citizen Service Center (Borgerservice).

Note: Simply uninstalling the app is not enough — it will still count as active until you block it properly.

  • If you have lost or had your phone/tablet with the MitID app stolen, you should block your MitID app. This ensures that no one else can use your MitID app.
  • If you suspect that your MitID is being misused, you should block your entire MitID, not just the app. Blocking your MitID will disable all use of it. Read more here if you suspect your MitID is being misused.
  • If you want to use MitID on a new phone or tablet but already have three active apps, you must first block one of your existing MitID apps before you can activate a new one. You can only have three active MitID apps at a time.

Choose how you want to block your MitID app: 

1) Block in the MitID app

Step by step guide

  1. Open the MitID app and tap the menu at the top of the screen.
  2. Tap App settings.
  3. Tap Users in the app.
  4. Tap Remove user.
  5. Select the user you want to remove from the app. Note: If there is only one user in the app and you remove them, the app will no longer be active and cannot be used for approvals.

2) Block on MitID.dk without logging in

Note: If you have multiple active apps, they will all be blocked. If you only want to block one app, use one of the other blocking methods instead.

Step by step guide

  1. Click here to start blocking your MitID app. 
  2. Enter your user ID and click Next.
  3. Enter your CPR number or your date of birth (if you do not have a Danish CPR number) and click Next.
  4. You will now see a list of your MitID identification methods (MitID app, code display, code reader, and chip).
  5. Click Block to the right of the identification method you want to block. Note: If you have multiple active apps and choose to block one, all of them will be blocked.
  6. Tick the box Block and click Block to confirm.

3) Block on MitID.dk after logging in

Step by step guide

  1. Log in to MitID.dk.
  2. Find the section Identification methods and click View.
  3. A list of active identification methods (MitID app, code display, code reader, and chip) will appear.
  4. Click Block next to the app you wish to block. You can see details such as when each app was last used and which phone model it is installed on.

4) Block your MitID app with help from MitID Support

You can get help from MitID Support to block your app. Call MitID Support at: +45 33 98 00 10

5) Block your MitID app at Citizen Service Centre (Borgerservice)

You can get help at Borgerservice to block your MitID.

  • Remember to book an appointment—this is usually required.
  • When you visit Borgerservice, you must be able to identify yourself with valid ID, such as a passport or driver’s license.
Get help at Citizen Service

How do I get MitID on a new phone or tablet?

When you download the MitID app on your new phone or tablet, you’ll need to activate it before you can use it to login or approval. This applies whether you’ve blocked the app on your old device and want to reinstall it, or if you’ve simply got a new phone or tablet and want to set up the MitID app there.

Get MitID app on a new phone or tablet