1) Scan the passport/ID card code

1. Open your passport to the page with your photo. If you have a foreign ID card, take it out.
2. Now you need to scan the code in your passport/foreign ID card. If you have a passport, the code is located at the bottom of the passport and begins with ‘P’. If you have an ID card, the code is on the back of the card and begins with ‘I’.
3. Watch the video in the MitID app to see how to scan the code from your passport/ID card.
4. Tap the Scan code button in the MitID app.
5. If prompted, allow the app to use your phone's camera.
6. Turn your phone horizontally. Hold the phone screen facing you so the MitID app can use your phone’s camera to scan the QR code.
7. Move the phone until the code from your passport/ID card appears in the bottom field.
8. Hold the phone still when the arrows on the screen align with the passport/ID card code.
9. When the code has been successfully scanned, your phone will vibrate, and a checkmark will appear on the screen. You will then automatically proceed to the next step.

Video guide: Tips and tricks for scanning passports and faces in the MitID app (English subtitles).

2) Read the passport/ID card chip

1. Place your passport/ID card face up on a flat surface.
2. If your phone has a case, you may need to remove it first.
3. Watch the video showing how to read the chip in your passport/ID card.
4. Place your phone partially on top of the front of the passport/ID card.
5. Tap Read chip in the MitID app. When the chip is being read, it will display "Scanning chip" along with some circles.
6. Hold the phone still for a few seconds while the chip is being read.
7. When the phone vibrates and shows a checkmark, the reading is complete.Læg dit pas/ID-kort med forsiden opad på en vandret overflade.

Please note that if you receive a message indicating an error has occurred, you should close and restart the MitID app, then try again.

Tip: If you can see that the chip is not being scanned, you can try to close the app and open it again.

• Move your phone around. This allows the phone to try to detect the chip again.
• Check if the NFC reader on your phone is turned on. It is used to scan the chip in your passport. NFC is automatically enabled on iPhones. On Android phones, it is not always enabled by default. You can turn it on in your phone’s settings.
  Flytte rundt på telefonen. Så kan telefonen forsøge at fange chippen igen.

Video guide: Tips and tricks for scanning passports and faces in the MitID app (English subtitles).

3) Scan your face

1. Watch the video showing how to scan your face.
2. Tap Scan your face.
3. Tap Next.
4. Hold your phone in front of your face so that your face fits within the frame.
5. Tap the I’m ready button once your face is positioned in the frame. Follow the instructions in the app.
6. The scan is complete when you see the message “Confirming your identity” and then proceed to the step overview. Tap Next.

Please note that if you receive a message indicating an error has occurred, you should close and restart the MitID app, then try again. It may take several attempts to scan your face correctly.

Tip: If you cannot scan your face, you can try to:

• Move farther away or closer to the blue frame. The instructions on the screen will guide you on what to do.
• Position your phone directly in front of your face so that it is scanned from the same angle as your passport photo was taken.
• Go to a different location to get better lighting on your face.
• Remove any glasses, hair, or other items from your face so you resemble your passport photo as closely as possible. The MitID app compares your face to your passport photo.

Video guide: Tips and tricks for scanning passports and faces in the MitID app (English subtitles).