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Oqaatsini taakkunani qupperneq iserfigineqarsinnaanngilaq
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Step 3 - Scan passport/ID card code, read chip and scan face

Step 1 - Check your phone and passport/ID card
Step 2 - Download MitID app and open app
Step 3 - Scan passport/ID card code, read chip and scan face
Step 4 - Activate MitID app

Video guide: Tips and tricks for scanning passport and face in the MitID app (English subtitles) (5:27)

Guide: Cannot get the passport and face scan to work?

  1. Open the passort on the page with your passport photo - or find your ID card. Avoid placing it on a white surface.

  2. Find the code with your passport information - it is in the bottom part of the passport and starts with a "P". If you have an ID card, you will find the information you need to scan on the back of the card. They begin with 'I'.

  3. Press the button Scan the kode in the MitID app.

  4. Turn the phone horizontal.

  5. Place the phone until the code from the passport/ID card is in the bottom field. There must be approx. 12 cm distance.
    Place the phone until the code from the passportis in the bottom field.

  6. Keep the phone still when the arrows on the screen match the passport/ID card code.

  7. When the code is scanned, the phone will vibrate and you will see a tick mark and proceed to the next step.

  1. Place your passport/ID card on a flat surface.
  2. If your phone has a cover, remove it.
  3. Place the top of your phone halfway on the front of the passport or on the ID card. Then you are ready to read the chip, which is hidden in the passport/ID card.
    Place the top of your phone halfway on the front of the passport
  4. Click Read the chip in the MitID app and start the scan.
  5. Keep the phone still for a few seconds for the chip to be read.
  6. You can see that the chip is being read on the line on the screen – and read that the scan is in progress.

Tip: If you can't see any circles or the text "Scanning chip" the scan is not in proces
Try to gently move the phone around and the phone will try to catch the chip again.

  1. Watch a short video in the app for instructions.
  2. Place the phone in front of your face and position your face in the blue frame (to make sure that it is you that is using your passport for this ID validation).
  3. Click I am ready when your face is in the circle. You will get instructions as you start the scan. You might have to try more than once to succeed with the scan.
  4. When your face is scanned, the text "Verifying" will appear and the step overview opens.

Tip: If you can't click the button "I am ready" 
Try to move away and then closer to the blue frame, until the button "I am ready" becomes blue. Instructions on the screen will guide you.

Tip: If you can't scan your face, try this:

  • Find a place with better lightning for you face.
  • Remove glasses or other items from your face.

Go to step 4 - Activate MitID app