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Change user ID

Should you suspect misuse that your MitID is abused, or if you just want a stronger user ID, you can change your user ID in the MitID app or on MitID.dk. If you need help in that proces, please contact MitID Support or book an appointment at Citizen Service.

You can change your user ID in the MitID app.

  1. Press the menu at the top of the screen in the MitID app
  2. Press See or change user ID in the menu
  3. Select user. If more than one user is using the app, a list of users on the app is shown
  4. Enter your pin code (or use facial recognition or fingerprint scan, if you use that)
  5. Enter your user ID
  6. Enter your new user ID
  7. Press Save
  8. User ID is validated, and a message is shown if user ID is not available and valid

Your new user ID is now in place, and you must use it the next time you log in or approve a transaction using MitID.

  1. Log in to MitID.dk
  2. Select Edit user ID under 'User ID'
  3. Follow the guide to request editing rights for your information
  4. Wait 24 hours (you will be notified via sms or email, when you can edit your information)

  5. Log in to MitID.dk again
  6. Select Edit user ID under 'User ID'
  7. Enter your new user ID
  8. Select Validate to check if your user ID is available and valid
  9. Select Save changes

Your new user ID is now in place and you must use it the next time you log in or approve a transaction using MitID.

A strong user ID 

Identify a mixture of numbers, letters and special characters, which are difficult for others to guess but easy for you to remember: 

  • stine!vinder!altid:o)  
  • peter78frahaderslev  
  • signesnye#id  

Requirements of your new user ID 

  • Does not destiguish between upper and lower case
  • Must include 5–48 symbols
  • Can include: abcdefghijklmnopqrstuvwxyzæøå0123456789{}!#$ ^,*()_+-=:;?.@ og mellemrum 
(same symbol can be used several times) 
  • Cannot include your cpr number or any 10 digit code 
  • Cannot start or end with empty space

Do not share your user ID with anybody except if you contact your bank or the MitID Support for help. Remember that your user ID is not the same as your password.

Other possibilities  

If you need assistance changing your user ID on MitID.dk, you can contact MitID Support, who will guide you step by step through the process. If you are unable to log in to MitID.dk, you must visit Citizen Service and have them assist you with changing your user ID.

Contact MitID Support  

When you contact MitID Support to change your user ID, you must identify yourself by answering a number of questions.

Remember to request editing rights to your information using MitID.dk before you contact MitID Support. Due to security issues, it takes an hour from you request access until you get the right to edit your information. See the section above.

Contact MitID Support

Visit Citizen Service

You must bring valid identity documents to when you visit Citizen Service to get help with changing your user ID. Remember to book an appointment before your visit.

Find your local Citizen Service
See what qualifies as valid documentation