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Reactivate MitID code display or audio code reader

If you can't use your Your MitID code display or MitID audio code reader it can be caused by diffrerent issues.

  • If you forgot your password you must create a new password. 
  • If you have entered the one-time password code from the code display or audio code reader incorrectly too many times, your code display or audio code reader will be temporarily blocked. You can reactivate it on MitID.dk or with an activation code you receive at Citizen Service.
  • If your MitID code display or MitID audio code reader is blocked, e.g. if you suspect fraud, you must order a new one.

Forgot my Password
MitID code display or MitID audio code reader is allways used in combination with your password. If you forget your password or your password is blocked, you must create a new password to use your MitID code display or MitID audio code reader.

Create new password

If you have entered the one-time password code from the code display or audio code reader incorrectly too many times, your code display or audio code reader will be temporarily blocked. You can reactivate it on MitID.dk or with an activation code you receive at Citizen Service.

  • Activate MitID code display or MitID audio code reader
    If you still have access to your profile settings at MitID.dk, by using i.e. the MitID app, you can reactivate the temporarily locked MitID code display or audio code reader.
    • Log on MitID.dk
    • Press SEE under 'Authenticators'
    • Scroll down to 'Temporarily locked authenticators' and press Reactivate.
    • Check 'Yes, I want to reactivate this identification means'. Press Continue.

 

  • Get an activation code at Citizen Service
    You can get an activation code at Citizen Service. Note that you must book an appointment before you show and you must bring valid identification.

Find nearest Citizen Service and book an appointment
Bring valid identification

Enter activation code at MitID.dk
Enter the activation code in combination with your user ID at MitID.dk to activate your MitID code display or MitID audio code reader.

Reactivate with activation code and user ID

Blocked
If your MitID code display or MitID audio code reader is blocked, e.g. if you suspect fraud, you can't use it again. You must order a new MitID code display or MitID audio code reader. 

Order new MitID code display or MitID audio code reader