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Forgotten user ID

If you have forgotten your user ID, you can find it yourself in the MitID app, or get help from the MitID Support or Citizen Service.

Do you have a Danish or Greenlandic passport?

You can see your MitID user ID in the MitID app using a valid Danish or Greenlandic passport.

  1. Open the MitID app and press the menu at the top of the screen
  2. Press Profile
  3. Press User ID
  4. Press View your user ID and then Next
  5. Follow the steps in the app and confirm your identity by scanning your passport and face.
  6. View your user ID for MitID. Press OK

Get help to scan your passport/ID card and face. Video - How to scan your passport in the MitID app (2:37)

Do you have a foreign passport/ID card or a Danish passport without a CPR number?

If you have forgotten your user ID and have a foreign passport or a Danish passport without a CPR number, you need to contact Citizen Service.

In order for MitID Support to provide your user ID, you need to identify yourself over the phone. You must provide either your passport or driver's license number (valid Danish or Greenlandic driver's license or passport) and then answer a series of questions based on your information in the CPR. If you cannot answer enough questions, MitID Support cannot provide your user ID, and you will need to visit Citizen Service in person to get your user ID.

Call MitID Support at +45 33 98 00 10

You need to call, not write to us

Please note that you can only get your user ID by calling the support. You cannot send a written request to the support to get your user ID.

You can also get your user ID by visiting Citizen Service. You must confirm your identity by answering some questions about yourself based on your information in the CPR. 

  • Make an appointment in advance
  • Bring valid identification

Find the nearest Citizen Service and make an appointment

What is valid identification?