I forgot my user ID

If you forgot your user ID you can see your user ID by scanning your passport in the MitID app or log on with NemID.

You can see your user ID in the MitID app. The MitID app will check if you already have MitID during the process. If you already have MitID you will se your user ID instead of creating a MitID.

  1. Top left in the app, click the icon for "Settings" to open the menu
  2. Click Create MitID in the menu.
  3. Click Get startet
  4. Click Next
  5. Click Next to accept MitID Terms and Conditions
  6. Click Next to confirm to have read the Privacy Notice
  7. Click Next
  8. Choose the country your passport is from
  9. Confirm your identity by scanning your passport and face
    Tip: See guide on how to scan your passport and face
  10. Click Next
    Tip: The text will tell you to create an user ID, but as you already have an user ID, your user ID will be displayed on the next page instead.
  11. See your User ID for MitID and cancel the process by closing the MitID app.

  1. Log on with NemID

  2. Se your user ID 

MitID support can inform you your user ID.

You must identify yourself on the phone. To do so, you must inform us your drivers license number or passport number (valid danish/greenlandic drivers license or passort) and then answar some questions based on your information in the danish CPR register. 

If you can't anwar enough questions MitID support woun't be able to inform you your user ID. Instead, you must show in person in a Citizen Servie Centre and get the code. 

Call MitID support at +45 33 98 00 10

Call us, don't write us
Note, that that you must call MitID support (not write) to get your user ID, as they need to ask you a number of question to validate your identity.

You can also get your user ID by visiting a Citizen Service Centre. You must confirm your identity by answaring some questions about yourself, based on your informations in the CPR-register. 

  • Book a time in advance
  • Bring valid ID

Find the nearest citizen service centre an make an appointment

More on what ID to bring

 

Did you type your CPR-number and got an error?
Then you used your user ID for NemID. You must log on with your user ID for MitID, that you created as you got your MitID.

I don't have MitID
Get started with MitID - get MitID here