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Unable to appear at Citizen Service

If you are unable to visit Citizen Service, you can get MitID from home using your passport and the MitID app. Alternatively, if you already have a MitID app, you can copy the app to another phone or tablet.

Get MitID with your passport

You can use your passport and the MitID app to get MitID. The MitID app can read a chip in your passport and thus confirm your identity. It can be an alternative to going to Citizen Service.

Guide - Get MitID with your passport

Get help from others

If you need a little extra help to get MitID with your passport, you can ask a relative or friend for assistance. If your phone cannot scan your passport, you can borrow someone else's phone.

Guides for the one assisting you

Copy your MitID app to another phone/tablet

If you already have a MitID app and want to copy it to another phone or tablet, you can do so by scanning a QR code from your existing MitID app. With this feature, you can easily and quickly activate a new MitID app, for example, if you get a new phone or tablet.

Copy your MitID app

If you are unable to appear at Citizen Service

If it's not possible to use your passport and you need to get help from Citizen Services, but you are in a situation where it is not possible to physically visit the Citizen Service, you should contact your municipality.