Tip: If you choose to enter your passport details manually. You may find that you cannot select the correct date. This is because you cannot select a date back in time. Therefore, you must first select the month and year, and finally the date.
Tip: If you don't see circles and text that the scan is in progress. Try moving your phone around. Then your phone can try to catch the chip again.
Tip: If you can't press the 'I'm ready' button. Try moving further away or closer to the blue frame until the 'I'm ready' button turns blue. The on-screen instructions will guide you on what to do.
Tip: If you can't scan your face, try: