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If you have MitID e.g. as an extra app or the MitID audio display, you can log on to MitID.dk and get an activation code to reactivate your app.
For security reasons you must wait 1 hour from you log on to MitID.dk till you can edit your profile informations.
Wait 1 hour - yout get notified when you have access to edit
If you cannot log in with NemID or MitID, you can reactivate the MitID app with your passport, as an alternative to going to citizen service.
Step 1 - Remove your user from the app
Before you can reactivate the app with your passport, you must remove your user from the app:
Step 2 - Reactivate the MitID app with your passport
You reactivate the MitID app with your passport in the same way as you activate a new MitID app with your passport.
Requirements for your phone if you want to reactivate the MitID app with your passport
Your phone must be able to scan a chip. Please note that you cannot scan with a tablet/iPad.
Make sure that your phone is updated:
If you have an iPhone 6, 6+ or 6S, the phone cannot scan the chip in your passport, even if the models have NFC.
Go into your phone's settings to see the version.
If you can't log on to MitID.dk, MitID support can send you a temporary PIN code to your app.
First, you must identify yourself on the phone. To do so, you must inform us your drivers license number or passport number (valid danish/greenlandic drivers license or passort) and then answar some questions based on your information in the danish CPR register.
If you can't anwar enough questions MitID support woun't be able to send you the code. Instead, you must show in person in a Citizen Servie Centre and get the code.
If you have changed your mobile phone number
Note, that if your mobile Phone number is registered og changed at MitID.dk within the latest 5 days, MitID support can't send you the code because of high security. Instead, you must show in person in a Citizen Servie Centre and get the code.
Call MitID support at +45 33 98 00 10
Call us, don't write us
Note, that that you must call MitID support (not write) to get the temporary code, as they need to ask you a number of question sto validate your identity.