Reactivate MitID app

If you forgot your PIN code or your MitID app is suspended, you can reactivate your app and create a new PIN code.

If you have MitID e.g. as an extra app or the MitID audio display, you can log on to MitID.dk and get an activation code to reactivate your app.

For security reasons you must wait 1 hour from you log on to MitID.dk till you can edit your profile informations.

  1. Log on MitID.dk 
  2. Click View under Authenticator on the Profile page
  3. Click Add in the box "Add Authenticator"
  4. Click Request access
  5. Click Log out

Wait 1 hour - yout get notified when you have access to edit

  1. Log on MitID.dk again
  2. Click View under Authenticator on the Profile page
  3. Click Add in the box "Add Authenticator"
  4. Select MitID app in the list
  5. The page "Activate your app" opens
  6. Find the activation code on the page. You may write it down. You can only use the activation code to activate one app
  7. Now follow the guide: How to activate the MitID app with the activationcode

Download MitID app to your phone or tablet

If you cannot log in with NemID or MitID, you can reactivate the MitID app with your passport, as an alternative to going to citizen service.

Step 1 - Remove your user from the app

Before you can reactivate the app with your passport, you must remove your user from the app:

  1. Open the MitID app
  2. Press the gear in the top left corner to open the menu
  3. Select Remove user under the menu item "Your device"
  4. Tap Remove user at the bottom of the page
  5. Press Continue
  6. The app is now ready to be reactivated

Step 2 - Reactivate the MitID app with your passport

You reactivate the MitID app with your passport in the same way as you activate a new MitID app with your passport.

 

Requirements for your phone if you want to reactivate the MitID app with your passport

Your phone must be able to scan a chip. Please note that you cannot scan with a tablet/iPad.

Make sure that your phone is updated:

  • iPhone: the operating system must be updated to at least iOS 12, and be able to scan a chip (iPhone 7 and newer models).

If you have an iPhone 6, 6+ or 6S, the phone cannot scan the chip in your passport, even if the models have NFC.

  • Android: the operating system must be at least version 7

Go into your phone's settings to see the version.

If you can't log on to MitID.dk, MitID support can send you a temporary PIN code to your app.

First, you must identify yourself on the phone. To do so, you must inform us your drivers license number or passport number (valid danish/greenlandic drivers license or passort) and then answar some questions based on your information in the danish CPR register. 

If you can't anwar enough questions MitID support woun't be able to send you the code. Instead, you must show in person in a Citizen Servie Centre and get the code. 

If you have changed your mobile phone number
Note, that if your mobile Phone number is registered og changed at MitID.dk within the latest 5 days, MitID support can't send you the code because of high security. Instead, you must show in person in a Citizen Servie Centre and get the code. 

Call MitID support at +45 33 98 00 10

Call us, don't write us
Note, that that you must call MitID support (not write) to get the temporary code, as they need to ask you a number of question sto validate your identity.

You can get an activation code for MitID app at Citizen Service Centre. You must bring valid documentation to get an activation code. You must book an appointment at Citizen Service Centre, before you show.

Find Citizen Service Centre and book appointment

Bring valid documentation