Reactivate MitID app

You can reactivate your MitID app with your passport. You can do this if you have entered the wrong PIN code for the MitID app too many times – or if e.g., you have forgotten your PIN code for the app.

Forgotten or incorrectly entered PIN code?
If you have entered your PIN code for your MitID app incorrectly too many times, your app will be temporarily blocked. You can reactivate your blocked app by verifying who you are e.g., by scanning your passport/ID card and face with the MitID app. You can then create a new PIN code so that your can use your app again. The same applies if you have forgotten your PIN code. 

Check that your phone is updated: 

Your phone must be able to scan a chip. Make sure that the phone you are using is updated. Read more about the technical requirements to your phone: MitID.dk/technical-requirements

1. Open the MitID app - and press the menu at the top of the screen
2. Press Forgot PIN code in the menu 
3. Choose Use passport/ID card on the screen 'How do you want to change your PIN?' and press Next
4. Accept Terms and Conditions - and read the Privacy Policy if you want
5. Confirm your identity with your passport/ID card by 1) scanning the code in the passport/ID card 2) scanning the passport/ID card chip and 3) scanning your face (to compare with your photo in your passport/ID card)
6. Then choose a new PIN code - and you can now use the MitID app again

Video: Tips and tricks for scanning passport and face in MitID app (5:27). Please note that you can change the subtitles to English.

A foreign passport/ID card and no Danish CPR number? 
Do you have a foreign passport/ID card – and do you not have a Danish CPR number? Then you need a P code before you can use the MitID app and your passport/ID card to reactivate your app. 

See how to get a P code. You can use a P code up to three times, so if you already have a P code, you might be able to use it again. When you have a P code, you can follow the steps as described above.  

MitID Support can send you a temporary PIN code by SMS. But first you need to identify yourself on the phone. You will need to inform either your passport number or driving license number (valid Danish or Greenlandic driving license or passport) and then answer a series of questions based on your details in the CPR register.

If you cannot answer enough questions, MitID Support cannot send you a temporary PIN code and you will have to go to Citizens Service Centre for help in creating a new PIN code instead.

If you have changed your phone number
Please note that if your phone number has been registered or changed on MitID.dk within the last 5 days, MitID Support cannot send you a temporary PIN code and you will need to go to Citizens Service Centre instead for help to create a new PIN code.

Call MitID Support at +45 33 98 00 10

Call us, do not write us
Please note that you can only get the temporary PIN code by calling the support. Therefore, you cannot write to the support and ask for a temporary PIN code to be sent to you.

When you have received a temporary PIN code from MitID Support
What you need to do after receiving a temporary PIN code from the support depends on the instructions shown in the app.

• You can see that the app is temporarily locked when you open it:
  1. Open the MitID app and press 'Change PIN code'
  2. Choose 'Temporary PIN code'
  3. Enter the 8-digit temporary PIN code sent to you via SMS
  4. Choose a personal 6-digit PIN code
  5. Repeat the 6-digit PIN code

• Your MitID app says 'Ready for use':
  1. Open the MitID app
  2. Press on the menu at the top of the screen
  3. Press 'Forgot PIN code'
  4. Press 'Enter temporary PIN code'
  5. Enter the 8-digit temporary PIN code sent to you via SMS
  6. Choose a personal 6-digit PIN code
  7. Repeat the 6-digit PIN code

The temporary PIN code is valid for 30 minutes.

You can get a temporary PIN code for the MitID app at Citizen Service. At Citizen Service you must identify yourself with a valid documentation to get the temporary PIN code. Remember, you must make an appointment at Citizen Service before you turn up. 

Find your nearest Citizen Service and book an appointment
Bring valid documentation