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MitID authenticator is blocked

A MitID authenticator (MitID app on your phone, code display, code reader or chip) can be temporarily blocked due to safety concerns. If you e.g. enter the wrong PIN code too many times, your app will be temporarily blocked for a short period. You can contact MitID Support or the Citizen Service, if you need assistance to unblock the app. 

Contact MitID Support

Do you suspect abuse

If you know about or suspect that your MitID is being abused, you must block your MitID temporarily. If you have lost your MitID authenticator (MitID app on your phone, code display, code reader or chip), and you do see any evidence of abuse, then you only have to block the individual unit.

Read more about suspicion of abuse

MitID app and password

If you enter your PIN code or password incorrect too many times, your MitID app or password can be temporarily blocked. On MitID.dk you are able to reactivate them.

Read more about temporarily blocked authenticators here

If your MitID app or password are permanently blocked, you will not be able to use them again. You have to get a new MitiD app or password. 

This is how you activate an authenticator 

MitID code display and MitID audio code reader

If you enter your one time acces code too many times, your authenticator will be temporarily blocked. On MitID.dk You are able to reactivate them.

Read more about temporarily blocked authenticators here

If your MitID code display or your MitID audio code reader is blocked, you will not be able to use it again. You are required to order a new authenticator.

This is how you order a new MitID authenticator
This is how you activate a new MitID code display
This is how you activate a new MitID audio code reader

MitID chip

If you MitID chip is permanently blocked, you will be able to use the physical chip again and add it as a new MitID authenticator.

The explanation is that as you add a new MitID chip, a security element is created in the MitID chip with a corresponding element in the MitID solution. If your MitID chip is permanently blocked, then the security element in the MitID solution is deleted. When the same MitID chip is added again, then a new security element is created, thus enabling the physical MitID chip to be reused.

This is how you activate a MitID chip