MitID authenticator is blocked

A MitID authenticator (MitID app on your phone, code display, audio code reader or chip) can be temporarily blocked due to safety concerns. For example, if you enter the wrong PIN code too many times, your app will be temporarily blocked for a short period.

MitID app

If you enter your PIN code incorrect too many times, your MitID app can be temporarily blocked for a short period of time. If you enter the PIN code for your MitID app incorrectly too many times, your MitID app will be temporarily blocked, and you will need to create a new PIN code to open it again.

Learn how to create a new PIN and unlock your app again.

If your MitID app is permanently blocked, for example because you have suspected misuse, you must add a new MitID app.

How to proceed.

MitID code display and MitID audio code reader

If you enter your one time acces code too many times, your authenticator will be temporarily blocked. On MitID.dk You are able to reactivate them.

If your MitID code display or your MitID audio code reader is blocked, you will not be able to use it again. You are required to order a new authenticator.

This is how you order and activate a new MitID code display

This is how you order and activate a new MitID audio code reader

MitID chip

If you MitID chip is permanently blocked, you will be able to use the physical chip again and add it as a new MitID authenticator.

The explanation is that as you add a new MitID chip, a security element is created in the MitID chip with a corresponding element in the MitID solution. If your MitID chip is permanently blocked, then the security element in the MitID solution is deleted. When the same MitID chip is added again, then a new security element is created, thus enabling the physical MitID chip to be reused.

This is how you activate a MitID chip

MitID password

If you have entered your password for your MitID code display, audio code reader or chip incorrectly too many times in a row, your password will be temporarily blocked for a short period of time and will automatically unlock again. This period will be longer for each time the password is entered incorrectly. If you want to unlock your password before the period has expired, you must create a new password.

Do you suspect abuse

If you know about or suspect that your MitID is being abused, you must block your MitID temporarily. If you have lost your MitID authenticator (MitID app on your phone, code display, code reader or chip), and you do see any evidence of abuse, then you only have to block the individual unit.