Siden er ikke tilgængelig på det valgte sprog
Siden er ikke tilgængelig på dit ønskede sprog. De tilgængelige sprog er nævnt nedenstående.
dansk English kalaallisut
The page is not available in the selected language
Unfortunately, the page is not available in the selected language. The page is available in the languages listed below.
dansk English kalaallisut
Oqaatsini taakkunani qupperneq iserfigineqarsinnaanngilaq
Oqaatsit atorumanerusatit atorlugit qupperneq iserfigisinnaanngilat. Oqaatsit quppernermi atorneqarsinnaasut ataani allaqqapput.
dansk English kalaallisut

Get MitID again - with your passport/ID card

If you have lost your MitID, you can get it back by using your passport/international ID card and a phone that can scan your passport.

Have you lost your MitID app or e.g. code display, you need to block it. You must do this before you activate a new MitID app or order and activate a new code display. 

Regain access to MitID using your passport and a phone

Click on the plus sign and follow the instructions on how to regain access to MitID using your passport and a phone.

You need

  1. Your user ID for MitID.
  2. Your passport/international ID card. Check this list to see if your passport/ID card meets the requirements.
  3. A phone that can scan the passport. Check if your phone is able to scan a passport

    If you do not have a phone that can scan your passport/ID card, could it be that you have a relative who has a phone that can? In this way, you can create your MitID and afterwards e.g. get the MitID app on your own phone. See how to do it
  4. Possibly a P-code – which you need if you do not have a Danish CPR number. See here how to get a P-code You can use a P-code up to three times, so if you have received one before, you may be able to use it again.  

Scan your passport/ID card and face in the app 

  • Download and open the MitID app.
  • Press the menu in the top corner - press Activate and then Activate your MitID.
  • On the screen 'Activate your MitID' press Next
  • Choose Passport or ID card on the screen ‘How do you want to proceed’.
  • Follow the instructions to confirm your identity:
    • enter a P-code – if you do not have a Danish CPR number 
    • scan your passport/ID card in two ways and then scan your face to compare with your passport/ID card photo

Choose how to approve with MitID

When you get to the step where you must choose how to approve with MitID, you can choose: 

  • On this phone if you want to activate the MitID app on the phone that you just used to scan your passport with.
  • App on another phone/tablet if you want to activate a MitID app on another phone/tablet than the one you just used to scan your passport. For example, to get an extra MitID app in reserve
  • Code display, audio code reader, or chip if you want to order/activate a MitID code display, a MitID audio code reader or a MitID chip.

Follow the steps to complete the activation of the MitID app or ordering/activating the MitID code display, audio code reader or chip. Read more: Activate or order MitID

Help at Citizen Service

If the MitID app cannot scan your passport/ID card, you will need to get help at Citizen Service in Denmark to regain access to MitID. Remember to book an appointment before you show up at a Citizen Service Center. On borger.dk, you can both find your local Citizen Service and schedule an appointment. It is important that you bring valid identification, such as a passport or driver's license, so that Citizen Service can confirm your identity.

Have a spare MitID 

It is a good idea always to have a spare MitID. Then you can still use MitID if you e.g. should lose your phone with the MitID app.