You can contact MitID support by phone on +45 33 98 00 10 or write to us.
Monday to Friday from 8 am to 8 pm.
Saturday, Sunday, and official holidays from 10 am to 4 pm.
In case MitID Support must change your information
In case MitID Support must change your information at MitID.dk for you, it is important to have your identity confirmed with absolute certainty.
To enable MitID Support to change your information, you must log on to MitID.dk and create a support ticket. A support ticket has a six-digit code that expires after three hours and is closely tied to your personal MitID.
If something prevents you from creating a support ticket at MitID.dk, you will be asked to confirm your identity in other ways. If you contact MitID support by phone, this could be answering control questions, or it could be a photo ID, if you contact MitID via a Citizen Service Centre.