Guide: Cannot get the passport and face scan to work?
Alternatively, you can get your MitID at Citizen Service
If you have experienced problems scanning your passport and need to visit Citizen Service for help, make sure to bring the necessary documentation with you. This includes documentation with your Danish CPR number if you need MitID for accessing most Danish self-service solutions or MitID Erhverv.
If you want to use MitID Erhverv, where you act digitally on behalf of a Danish organization, you can read more at mitid-erhverv.dk