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Tip: If you choose to enter the passport details manually you may find that you cannot select the correct date. This is because you cannot select a date back in time. Therefore, select the month and year first, and the date last.
Tip: If you can't see the circles and text that the scan is in progress, try moving the phone around. Then the phone can try to catch the chip again. Also, avoid touching the phone and passport until the scan is complete.
Tip: If you cannot press the 'I am ready' button, try moving further away or closer to the blue frame until the 'I am ready' button turns blue. The on-screen instructions will guide you on what to do.
Tip: If you can't scan the face, try:
Tip: If you as a helper cannot read the instructions on the screen It may be difficult for you as a helper to see the screen and the instructions, because the screen has to be quite close to the other person's face. Alternatively, you can carry out the scan with you holding and controlling the phone when the face is scanned. It may be a little easier to hold the phone with two hands, so that you can press the 'I'm ready' button with your thumb during the scan.