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Even though support is offered by both MitID and your bank, it is sometimes nice to get support from someone you know and trust - you just need to be aware of what is allowed and what is not allowed. Remember that MitID is personal and private - absolutely. If you ask for support from someone you trust and know, it is a good idea to show them this page, so they become familiar with the restrictions.
Prepare for MitID
You are allowed to help locating information about MitID that will help that person get ready for MitID.
Get this ready:
In the process of getting MitID
For more information:
You must look away, when the person you assist creates or enters the following:
You can get MitID, once you are notified by your bank that it is your turn.
Until your bank tells you, it is your time to get MitID, you must be patient. It doesn't help to contact your bank, they will not be able to help you, until it is your turn.
You cannot get MitID for someone else. A person, who is not able to get MitID on their own (even with the assistance described above), must visit their citizen service centre - if that person is required to log in or approve transactions using self-service solutions. If the person needs someone to do actions in self service (e.g. relateives), the relatives must have power of attorney to that specifik self service.
Read more about power of attorney and MitID
Visit your citizen service centre
When you visit your citizen service centre to get help, you must identify yourself using valid and official documentation. Remember to book time for before your visit.
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